Terms and Conditions

Terms and Conditions

By purchasing any of our products and services or/and being registered as a customer in our customer management system, you agree to our terms of use.

These conditions apply to the purchase of workshops, singing lessons, performances, show productions or different programs.

These terms make it easier to maintain our professionalism towards our customers and teachers. These conditions also regulate corporate liability and future customer relations. These conditions are valid even without the customer's signature after engaging in the Concert Shop.

Please read carefully and for further questions or cancellations of any kind, please write to: "INFO@KONSERTBUTIKEN.SE" so we can make sure you are satisfied with our services and courses!

Personal data

Florianvoss.se stores the information specified when ordering. This information is needed to be able to offer a safe and good service. Read more about how we handle your personal data in our personal data policy below.


Our workshops, coaching and instructions are based on proven concepts. This includes body exercises and other physical activity as well as personal body contact. Please let us know before the lesson/programme/workshop you attend if you have any problems or injuries.
Especially when it comes to:

  • State of health
  • Pain, injuries concerning the back, legs, hips or heart
  • Have you had any significant surgeries that may affect our training/lesson?

We do our utmost to ensure that your needs are met. In coordination with one of our concert shop therapists, we will ensure you receive the best treatments available.

The concert shop accepts no responsibility for any kind of accidents or injuries that appear during or after participation or in connection with previous injuries.


Background to the cancellation rules

It makes the teachers better - Cancellation policies protect the time, energy and dedication of hard-working teachers. This benefits students because teachers are better able to maintain a high level of passion, dedication and energy to teach and help students achieve their goals. It is polite to value teachers' energies by giving them adequate notice of cancellations and compensating for their time when you cannot attend.

It makes the participants better - By placing emphasis and responsibility on professional training and lessons, students maintain a deep commitment, strong work ethic and understanding of professionalism. All teachers are professionals who have also been students for many years. Each teacher has learned the value of treating lessons with the deepest commitment and has respected their own teachers over the years by following their cancellation rules. This is a very important part of showing teachers that their time is valuable. Respecting the employees' hard work and time is crucial to succeeding as an artist.

It makes other artists better - Lesson times fill up very quickly. Teachers can sometimes find their schedules fully booked 3 or more weeks in advance. There is often a waiting list for appointments. Because of this, a cancellation policy is even more important. Students often need last minute sessions for larger auditions, recordings, performances or opportunities. It is impossible to help students achieve success when cancellations are given at short notice. By striving to give 72+ hours of cancellation notice, students can help other artists succeed by giving them access to unused playing time that can be very important to them.

Your understanding of the cancellation rules is greatly appreciated. The concert shop is committed to ensuring a fair situation for all students. All participants should please know that we care, love and respect every student. Enforcement of cancellation policies is simply part of professional studies in all leading music studios.

We thank you again for your courtesy and respect for your teachers in respecting the cancellation policy.

When you submit your reservation for one or more of our programs and/or pay the individual fee, you agree to follow the cancellation policy.

Payment is required within ten days of booking confirmation. The confirmation of the booking will be sent to you within ten days of the first booking.

More information about our Singing lessons and Singing lessons will be forwarded to you via email after registration (What do I need to bring? / Sheet music? / Concert? Etc.)

Before we start lessons/workshops/International Summer Program at Konsertbutiken, all students agree to our cancellation policy, which is as follows:

Singing lessons / special offers

The concert shop respectfully requests that participants cancel with 72 hours' notice, although only in the case of cancellations less than 48 hours before the start time of the lesson will the customer be charged for full compensation.

All singing lessons must be canceled by sending an email to the Konsertbutiken assistant (info@konsertbutiken.se). Verbal notices of cancellation are not accepted.

No exceptions to the terms of cancellation are made.

Singing courses/Vocal Workshop

In case of cancellation within 48 hours of booking, the participant is not required to pay any fee.

From 48 hours after booking until 24 weeks before the start of the singing course, the customer is required to pay a fee of SEK 2,550 (SEK).

In case of cancellation less than 24 weeks before the start of the singing course, the customer is required to pay full compensation.

International Summer Program

In case of cancellation within 48 hours of booking, the participant is not required to pay any fee.

From 48 hours after booking up to 10 months before the start of the Program, the customer is required to pay a fee of SEK 2,550 (SEK).

In case of cancellation less than 10 months before the start of the Program, the customer is required to pay full compensation.

If you book your program at a discounted price in advance, you cancel under the same conditions as above, even if the course days can be changed.

The concert shop reserves the right to exclude participants from all of our programs. In the event of exclusion, no refund will be made. This also applies if the course has started. F. Voss does not need to state reasons when he considers that an exclusion is necessary to continue successfully with the original scheme.

Immaterial rights

Participants at the Concert Shop's activities give their full consent to being photographed, filmed (video) and recorded (sound) at the Concert Shop's activities. The participant gives his full consent to Konsertbutiken to freely dispose of these photographs, video and audio recordings, without any compensation being paid to the participant, for use within:

  • Company/conference presentations,
  • Courses, Workshops and Programs,
  • online courses,
  • Advertising,
  • Educational materials, and
  • All activities conducted by Konsertbutiken


Without any compensation, the intellectual property rights created by the Concert Shop's activities are transferred to the Concert Shop. It refers, for example, to copyright-protected works, photographs, video, sound and other things that may be the subject of exclusive intellectual property rights, which are created, alone by the participant or in collaboration with others, and which are within the Concert Store's area of operation or are otherwise related to the Concert Store's operations.

Terms changes

The concert store has the right to change these terms and conditions without your prior approval. The concert shop informs about the change at least one week before it comes into effect. The information is provided on the website. By continuing to use the services at Konsertbutiken after the change comes into effect, you accept the change

Contact details

Konsertbutiken Sverige AB, organization no. 559257-0674, you can contact at info@konsertbutiken.se

Personal data policy

This personal data policy describes how Konsertbutiken processes your personal data. The concert shop will in all cases ensure that personal data is processed in a legal and correct manner. Below you will find how we process your personal data. This personal data policy only applies to customers who ordered via the Konsertbutiken.

1. Who is responsible for your personal data

1.1. Konsertbutiken Sverige AB is the personal data controller for your personal data and is responsible for such processing taking place in accordance with applicable data protection regulations.

2. About whom we process personal data

2.1. We process personal data about the following categories of people:

2.1.1. Online customers, ie. the private person who visits and uses Konsertbutiken's online services and makes purchases on Konsertbutiken's website.

3. What personal data we process about you

3.1. For those of you who are an online customer of Konsertbutiken.

3.2. We may process the following personal data about you as an online customer:

3.2.1. Name,

3.2.2. Contact details, such as address, email address and phone number,

3.2.3 IP number and information about your use of the Konsertbutikens website,

3.2.4. Information about your orders

4. Why and according to what legal basis we process your personal data

4.1. In order to be able to enter into and manage agreements with you as an online customer or account holder, Konsertbutiken collects and processes personal data belonging to you. The legal basis for our processing of your personal data is that it is necessary to fulfill our agreement with you or to take steps before entering into such an agreement. If you do not provide the above-mentioned personal data, we will not be able to offer our services, carry out an order or otherwise fulfill our obligations towards you.

4.2. Konsertbutiken also collects and processes personal data belonging to you as an online customer or account holder in order to ensure the quality of our operations, to contact you and offer and market our services to you. We may also send you relevant marketing offers in the form of, among other things, newsletters, promotional offers via social media, e-mail and SMS. The legal basis is that the processing is necessary for our legitimate interest in being able to develop our business and meet your needs, marketing products and services that we think you may be interested in. Our interest in processing your personal data for this purpose takes precedence over your possible interest in protecting your privacy in light of the potential benefits that the marketing brings to you. However, you have the right to object at any time to the processing of personal data for direct marketing.

4.3. Some personal data may also be processed because the Concert Shop has a legal obligation to fulfill, for example personal data as a result of the Concert Shop's bookkeeping obligation or other obligations incumbent upon us by law.

5. How long we save your personal data

5.1. The concert shop never stores data longer than necessary with regard to the purposes of the processing. We therefore carry out regular thinning among stored personal data and remove data that is no longer needed.

6. Who has access to your data

6.1. The concert shop hands over information to partners such as payment providers for handling your payment and the restaurants that provide your orders. The concert shop may also need to hand over information to relevant third parties if we have a legal obligation to do so such as to detect, prevent or alert fraud.

7. Where we store your personal data

7.1. The concert shop may process your personal data both within and outside the EU/EEA. The concert shop will take the necessary measures to ensure that the transfer takes place in a legal manner and data continues to be protected by the receiving parties outside the EU/EEA.

8. Cookies

8.1. This website uses cookies to improve your experience while you navigate through the website. Of these cookies, the cookies that are categorized as necessary are stored in your browser because they are essential for basic functions of the website to work. We also use third-party cookies that help us analyze and understand how you use this website. These cookies are only stored in your browser with your consent. You also have the option to opt out of these cookies. However, opting out of some of these cookies may have an impact on your browsing experience.

8.2. With the help of these cookies, the websites can remember various choices you make while browsing. We may save settings for text size, fonts and other customizable elements on the Sites. These cookies can also be used to keep track of which selected products and videos you have previously viewed, so that the same content is not displayed again. The information stored in these cookies cannot be used to identify you or to track your activities on websites other than Konsertbutiken.

9. Profiling

9.1. If you are an account holder, Konsertbutiken can process your personal data through profiling such as analysis of how you use our website, which services and offers you have been interested in, information about your purchases and information about your account holding in order to provide you with offers that we think suit you. You can object to the processing of personal data through profiling at any time. However, this does not apply if such processing is necessary for entering into or fulfilling a contract with you or if such processing is permitted according to applicable legislation.

10. What rights do you have as a registered user

10.1. Right of access

10.1.1. You have the right to contact Konsertbutiken as a personal data controller and request access to the personal data that we process, as well as request information about, among other things, the purposes of the processing and who received the personal data. Konzertbutiken, as the data controller, will provide you with a free copy of the personal data being processed. For any extra copies, Konsertbutiken may charge an administration fee.

10.2. Right to rectification and limitation

10.2.1. You have the right to have your personal data corrected or, under certain conditions, limited without undue delay. If you believe that Konsertbutiken processes personal data about you that are incorrect or incomplete, you can demand that these be corrected or supplemented.

10.3. Right to erasure

10.3.1. You also have the right to have your data deleted, among other things, if they are no longer necessary for the purpose or if their processing is based on consent and this has been withdrawn. However, there may be legal requirements or contractual relationships that mean we cannot delete your personal data.

10.4. Right to object

10.4.1. As a registered user, you have the right to object to the processing of your personal data at any time if the legal basis for the processing is a balancing of interests. As a registered user, you also have the right to object at any time to the processing of your personal data if it is processed for direct marketing.

10.5. Right to data portability

10.5.1. As a registered user, you have the right to obtain the personal data that you provided to Konsertbutiken as a personal data controller and have the right to transfer this data to another personal data controller (data portability). However, this applies on the condition that it is technically possible and that the processing was necessary for the fulfillment of the agreement.

10.6. Right to file a complaint

10.6.1. If you are dissatisfied with how we processed your personal data, please contact us, see our contact details in section 12. You also have the right to file a complaint about our personal data processing to: Datainspektionen Box 8114 104 20 Stockholm datainspektionen@datainspektionen.se

11. Changes to Policy

11.1. The concert store reserves the right to change and update this policy. In the event of material changes to the policy or if existing information is to be processed in a different way than stated in the policy, Konsertbutiken will inform about this in an appropriate way.

12. Contact the Concert Store

For questions or other requests regarding personal data, please contact the Konsertbutiken contact person regarding personal data handling:

You can find all contact details at: